Terms and conditions for using the Madares platform's communication channels

The terms and conditions in this section form a binding agreement between the Madares platform and the beneficiaries of its services.

By accessing and using the platform’s communication channels, you agree to comply with these terms. If you do not agree with any part of them, we recommend that you refrain from using these channels.

The Madares platform is committed to responding and interacting through all approved communication channels during official working hours, as specified on this page. We also commit to processing all support and assistance requests through these channels, based on the information provided by the beneficiary.

Platform communication channels:

The channel

Service availability

Response time

Platform Website

Madares

24/7

Instant

Technical support ticket creation form on the platform

Madares

24/7

1-2 working days

Support number

920020153

All days of the week from 8 am to 4 pm

Instant

Social media on the X platform

@madarescare

24/7

1 working day

The channel

Platform Website

Madares

Service availability

24/7

Response time

Instant

The channel

Technical support ticket creation form on the platform

Madares

Service availability

24/7

Response time

1-2 working days

The channel

Support number

920020153

Service availability

All days of the week from 8 am to 4 pm

Response time

Instant

The channel

Social media on the X platform

@madarescare

Service availability

24/7

Response time

1 working day

We protect your data

Our services keep your information private and secure.

Our liability

We are not responsible for any problems that may arise from using this website. This includes issues related to whether the information, claims, or images are accurate or correct, as well as how your data is collected, recorded, or shared

We collect your data

By using our communication channels, you understand that communications may be recorded for record-keeping purposes. These recordings help us maintain accurate documentation of our interactions.